Refund policy

Returns and refunds

Last updated: October 13, 2026

For a product quality issue, contact VANTORIX within 7 days after delivery to request a return. Email jasonqin300@gmail.com with your order number, product model, a description of the problem and supporting photographs or video. Contact us for return instructions before sending the item.

For an accepted quality-related return, VANTORIX pays the shipping costs associated with the return. We will provide return instructions and confirm the refund arrangements for your case.

Except where mandatory consumer law provides otherwise, we do not accept returns or refunds for change of mind or other reasons unrelated to product quality.

Your statutory rights 

This commercial policy does not limit mandatory consumer rights, including rights relating to faulty, damaged, misdescribed or non-conforming goods. The 7-day reporting window does not shorten any statutory claim period. Where applicable, consumers in the EU/EEA and the United Kingdom may have a 14-day right to withdraw from an online purchase, subject to statutory exceptions. Contact us to exercise any applicable statutory right.